Dentrix vs Eaglesoft
Verdict. Dentrix and Eaglesoft are level on the overall Data Index (7.4 vs 7.3). On the 5 axes where both have evidence, Dentrix wins 0, Eaglesoft wins 1 and 4 are tied. Clearest gaps: support (Eaglesoft 6.0 vs 2.0). Users rate Dentrix higher (4.3 vs 4.1).
Table view
| Axis | Dentrix | Eaglesoft |
|---|---|---|
| Features | 7.1 | 7.1 |
| Integrations | 10.0 | 10.0 |
| Pricing clarity | 5.0 | 5.0 |
| Support | 2.0 | 6.0 |
| Vendor stability | 9.0 | no data |
| User rating | 8.5 | 8.3 |
Axis by axis
- Features 7.1 vs 7.1 tie
- Integrations 10.0 vs 10.0 tie
- Pricing clarity 5.0 vs 5.0 tie
- Support 2.0 vs 6.0 Eaglesoft
- Vendor stability 9.0 vs – no data
- User rating 8.5 vs 8.3 tie
Dentrix or Eaglesoft: which should you choose?
Dentrix and Eaglesoft are the two long-established server systems sold by the two largest dental distributors: Dentrix by Henry Schein One, Eaglesoft by Patterson Dental. Neither publishes a price, and both need a Windows server in the office.
In practice the decision often follows your distributor. If your supplies, equipment and imaging come from Henry Schein, Dentrix fits that relationship and its service bundles; if they come from Patterson, Eaglesoft does. Ask each for the same line-item quote so the offers are comparable.
Where they differ on data: Dentrix has a slightly larger third-party ecosystem in our database and a slightly higher user rating. Feature coverage is near identical on the capabilities we track. If neither distributor relationship matters to you, add Open Dental to the shortlist for a published price, and at least one cloud system.
Reviewed under the standards of our Editorial Board
What our reviews say
Dentrix
The most widely supported server-based dental PMS: deep features and a huge add-on ecosystem, but quote-only pricing and mixed support reviews.
Strengths- Largest third-party ecosystem of any system we track after Open Dental
- Mature clinical, billing and insurance modules with few functional gaps
- Backed by Henry Schein One, one of the largest vendors in dental software
- No public pricing; add-on bundles make quotes hard to compare
- Runs on a Windows server in the office that you must maintain and back up
- Customer support and interface age are the most frequent complaints in user reviews
Eaglesoft
Patterson Dental's server-based PMS: complete features, a very large add-on ecosystem and solid support ratings. Quote-only and not cloud-based.
Strengths- Third-largest integration ecosystem in our database, after Open Dental and Dentrix
- Broad confirmed feature set, including eRx, real-time eligibility, ERA posting and custom reporting
- Customer service rated 4.2 out of 5 on Capterra, slightly above Dentrix
- No public pricing
- Needs a Windows server in the office; not cloud-based
- Interface described as dated in user reviews
Side by side
| Dentrix | Eaglesoft | |
|---|---|---|
| Data Index | 7.4 | 7.3 |
| Category rank | #2 of 16 · Server-based PMS | #3 of 16 · Server-based PMS |
| User rating | 4.3 / 5 | 4.1 / 5 |
| Review count | 512 | 267 |
| Pricing transparency | Partially public | Partially public |
| License | Subscription | Quote only |
| Deployment | On-premise server | On-premise server |
| HIPAA claim | Yes | Yes |
| Company size | 1001-5000 | — |
| Markets | US | US |
| Data completeness | 84% | 80% |
Features
6 of 13 tracked capabilities differ. Only Dentrix: voice perio, multi-location, and cdt codes. Only Eaglesoft: operatory scheduling, e-prescribing, and custom reporting.
| Capability | Dentrix | Eaglesoft |
|---|---|---|
| Clinical charting | ✓ | ✓ |
| Perio charting | ✓ | ✓ |
| Voice perio | ✓ | ? |
| Treatment planning | ✓ | ✓ |
| Operatory scheduling | ? | ✓ |
| Real-time eligibility | ✓ | ✓ |
| E-claims | ✓ | ✓ |
| ERA auto-posting | ✓ | ✓ |
| e-Prescribing | ? | ✓ |
| Imaging bridge | ✓ | ✓ |
| Custom reporting | ? | ✓ |
| Multi-location | ✓ | ? |
| CDT codes | ✓ | ? |
Choose Dentrix if…
- Established practices that want the widest choice of third-party tools
- Offices already buying supplies, equipment or services from Henry Schein
- Teams with staff who have used Dentrix before, which shortens training
- you need voice perio
- you need multi-location
- user satisfaction is your priority
Choose Eaglesoft if…
- Practices that buy equipment, supplies and service from Patterson Dental
- Single-location offices that want a mature, full-featured server system
- Teams that value built-in reporting and steady support over a modern interface
- you need operatory scheduling
- you need e-prescribing
FAQ
Is Dentrix better than Eaglesoft?
Dentrix and Eaglesoft are level on the overall Data Index (7.4 vs 7.3). On the 5 axes where both have evidence, Dentrix wins 0, Eaglesoft wins 1 and 4 are tied. Clearest gaps: support (Eaglesoft 6.0 vs 2.0). Users rate Dentrix higher (4.3 vs 4.1).