Dentrix vs Practice-Web
Verdict. Practice-Web leads on the overall Data Index (7.8 vs 7.4). On the 6 axes where both have evidence, Dentrix wins 1, Practice-Web wins 5. Clearest gaps: integrations (Dentrix 10.0 vs 5.3), support (Practice-Web 6.0 vs 2.0), and pricing clarity (Practice-Web 8.0 vs 5.0). Users rate Practice-Web higher (4.9 vs 4.3).
Table view
| Axis | Dentrix | Practice-Web |
|---|---|---|
| Features | 7.1 | 7.9 |
| Integrations | 10.0 | 5.3 |
| Pricing clarity | 5.0 | 8.0 |
| Support | 2.0 | 6.0 |
| Vendor stability | 9.0 | 10.0 |
| User rating | 8.5 | 9.7 |
Axis by axis
- Features 7.1 vs 7.9 Practice-Web
- Integrations 10.0 vs 5.3 Dentrix
- Pricing clarity 5.0 vs 8.0 Practice-Web
- Support 2.0 vs 6.0 Practice-Web
- Vendor stability 9.0 vs 10.0 Practice-Web
- User rating 8.5 vs 9.7 Practice-Web
Dentrix or Practice-Web: which should you choose?
Dentrix is quote-only, runs on a Windows server in your office and has the deepest third-party ecosystem after Open Dental. It is rated 4.3 across 512 reviews, with support and an aging interface the common complaints. Practice-Web publishes its price ($179 a month), lists a long history (since 1988), and is rated 4.9 across 120 reviews, with support hours posted on its site.
Dentrix confirms ERA auto-posting, an imaging bridge and CDT codes in our data; Practice-Web confirms e-prescribing and scores far lower on integrations. So the choice is ecosystem against satisfaction and price clarity: if you rely on many third-party tools, Dentrix; if you want a transparent price and a vendor users rate highly, Practice-Web, after checking your imaging and billing integrations. See our Dentrix review.
Reviewed under the standards of our Editorial Board
What our reviews say
Dentrix
The most widely supported server-based dental PMS: deep features and a huge add-on ecosystem, but quote-only pricing and mixed support reviews.
Strengths- Largest third-party ecosystem of any system we track after Open Dental
- Mature clinical, billing and insurance modules with few functional gaps
- Backed by Henry Schein One, one of the largest vendors in dental software
- No public pricing; add-on bundles make quotes hard to compare
- Runs on a Windows server in the office that you must maintain and back up
- Customer support and interface age are the most frequent complaints in user reviews
Side by side
| Dentrix | Practice-Web | |
|---|---|---|
| Data Index | 7.4 | 7.8 |
| Category rank | #3 of 16 · Server-based PMS | #2 of 16 · Server-based PMS |
| User rating | 4.3 / 5 | 4.9 / 5 |
| Review count | 512 | 120 |
| Starting price | — | $179/mo |
| Pricing transparency | Partially public | Full public pricing |
| License | Subscription | Subscription |
| Deployment | On-premise server | Cloud |
| HIPAA claim | Yes | Yes |
| In market since | — | 1988 |
| Company size | 1001-5000 | — |
| Markets | US | US |
| Data completeness | 84% | 84% |
Features
3 of 12 tracked capabilities differ. Only Dentrix: imaging bridge. Only Practice-Web: e-prescribing and custom reporting.
| Capability | Dentrix | Practice-Web |
|---|---|---|
| Clinical charting | ✓ | ✓ |
| Perio charting | ✓ | ✓ |
| Voice perio | ✓ | ✓ |
| Treatment planning | ✓ | ✓ |
| Real-time eligibility | ✓ | ✓ |
| E-claims | ✓ | ✓ |
| ERA auto-posting | ✓ | ✓ |
| e-Prescribing | ? | ✓ |
| Imaging bridge | ✓ | ? |
| Custom reporting | ? | ✓ |
| Multi-location | ✓ | ✓ |
| CDT codes | ✓ | ✓ |
Choose Dentrix if…
- Established practices that want the widest choice of third-party tools
- Offices already buying supplies, equipment or services from Henry Schein
- Teams with staff who have used Dentrix before, which shortens training
- you need imaging bridge
Choose Practice-Web if…
- you need e-prescribing
- you need custom reporting
- user satisfaction is your priority
FAQ
Is Dentrix better than Practice-Web?
Practice-Web leads on the overall Data Index (7.8 vs 7.4). On the 6 axes where both have evidence, Dentrix wins 1, Practice-Web wins 5. Clearest gaps: integrations (Dentrix 10.0 vs 5.3), support (Practice-Web 6.0 vs 2.0), and pricing clarity (Practice-Web 8.0 vs 5.0). Users rate Practice-Web higher (4.9 vs 4.3).