Glossary
21 terms you’ll meet when buying dental software — defined in plain English, with what our data shows for each.
AI that listens to the clinical conversation and drafts notes, charting and codes automatically.
BAA (Business Associate Agreement)The contract a vendor signs to take on HIPAA obligations for the PHI it handles for you.
CBCTCone-beam computed tomography: 3D X-ray imaging used for implants, endodontics and orthodontics.
CDT codesThe ADA’s Code on Dental Procedures and Nomenclature used on US dental claims.
CE marking (EU MDR)The EU conformity marking for medical devices under the Medical Device Regulation.
ClearinghouseA service that checks, formats and forwards dental claims from the practice to many payers.
Cloud PMSA practice management system hosted by the vendor and used through a browser, with no on-site server.
DICOMThe standard file format and protocol for medical images, including dental X-rays and CBCT.
DSO (dental service organization)A company that provides business operations to multiple dental practices.
ERA (electronic remittance advice)The electronic explanation of a claim payment sent by a payer, which a PMS can auto-post to the ledger.
FDA 510(k) clearanceFDA permission to market a medical device shown to be substantially equivalent to one already on the market.
HIPAAThe US law that sets privacy and security rules for protected health information (PHI).
Human in the loopA design where a person reviews or approves AI output before it takes effect.
Open APIA documented, publicly available interface that lets other software read and write a product’s data.
Open vs closed architectureWhether a digital system accepts and exports data from other vendors’ scanners, software and machines.
PMS (practice management system)The core software that runs a dental practice: scheduling, charting, billing, insurance and reporting.
Real-time eligibilityInstant verification of a patient’s insurance coverage and benefits from inside the PMS.
SOC 2 Type IIAn independent audit of a vendor’s security controls over a period of time (usually 6–12 months).
Soft credit checkA credit inquiry that does not affect the applicant’s credit score.
STL, PLY and OBJ filesOpen 3D file formats used to exchange scans and designs between scanners, CAD software, labs and printers.
TCO (total cost of ownership)Everything a product costs over its life: subscriptions, setup, hardware, maintenance and add-ons.