Dental VoIP · head-to-head
Dialpad vs Nextiva
Verdict. Nextiva leads on the overall Data Index (8.1 vs 6.6). On the 5 axes where both have evidence, Dialpad wins 1, Nextiva wins 3 and 1 is tied. Clearest gaps: features (Nextiva 8.6 vs 7.1), support (Nextiva 8.0 vs 7.0), and user rating (Nextiva 9.0 vs 8.4). Users rate Nextiva higher (4.5 vs 4.2).
DialpadNextiva
Table view
| Axis | Dialpad | Nextiva |
|---|---|---|
| Features | 7.1 | 8.6 |
| Integrations | 1.5 | no data |
| Pricing clarity | 8.0 | 7.5 |
| Support | 7.0 | 8.0 |
| Vendor stability | 9.0 | 9.0 |
| User rating | 8.4 | 9.0 |
Axis by axis
- Features 7.1 vs 8.6 Nextiva
- Integrations 1.5 vs – no data
- Pricing clarity 8.0 vs 7.5 Dialpad
- Support 7.0 vs 8.0 Nextiva
- Vendor stability 9.0 vs 9.0 tie
- User rating 8.4 vs 9.0 Nextiva
Side by side
| Dialpad | Nextiva | |
|---|---|---|
| Data Index | 6.6 | 8.1 |
| Category rank | #4 of 8 · Dental VoIP | #1 of 8 · Dental VoIP |
| User rating | 4.2 / 5 | 4.5 / 5 |
| Review count | 558 | 4,550 |
| Starting price | — | $99/mo |
| Pricing transparency | Full public pricing | Public starting price |
| License | Subscription | Subscription |
| Deployment | Cloud | Cloud, Desktop, Mobile app |
| Open API | Yes | — |
| HIPAA claim | Yes | Yes |
| BAA available | Yes | — |
| SOC 2 Type II | Yes | — |
| Company size | 1001-5000 | 1,001-5,000 |
| Markets | US, CA | US |
| Data completeness | 94% | 100% |
Features
2 of 12 tracked capabilities differ. Only Nextiva: missed-call text-back and email marketing.
| Capability | Dialpad | Nextiva |
|---|---|---|
| Two-way texting | ✓ | ✓ |
| Automated reminders | ✓ | ✓ |
| Online booking | ✓ | ✓ |
| Review requests | ✓ | ✓ |
| VoIP phones | ✓ | ✓ |
| Call tracking & recording | ✓ | ✓ |
| Missed-call text-back | ? | ✓ |
| Text-to-pay | ✓ | ✓ |
| Email marketing | ? | ✓ |
| Unified inbox | ✓ | ✓ |
| Mobile app | ✓ | ✓ |
| Multi-location dashboard | ✓ | ✓ |
Choose Nextiva if…
- you need missed-call text-back
- you need email marketing
- user satisfaction is your priority
FAQ
Is Dialpad better than Nextiva?
Nextiva leads on the overall Data Index (8.1 vs 6.6). On the 5 axes where both have evidence, Dialpad wins 1, Nextiva wins 3 and 1 is tied. Clearest gaps: features (Nextiva 8.6 vs 7.1), support (Nextiva 8.0 vs 7.0), and user rating (Nextiva 9.0 vs 8.4). Users rate Nextiva higher (4.5 vs 4.2).