Dialpad
by Dialpad · dialpad.com ↗
Dialpad is a cloud-based business communications platform offering VoIP, messaging, and integrations, suitable for healthcare practices requiring robust call...
Data Index profile
Table view
| Axis | Dialpad | Basis |
|---|---|---|
| Features | 3.6 | 5 of 14 tracked capabilities confirmed (9 unverified) |
| Integrations | 1.5 | 0 verified integrations + open API |
| Pricing clarity | 8.0 | public full, 12-month minimum term |
| Support | 7.0 | 3 channels |
| Vendor stability | 9.0 | 1001-5000 staff |
| User rating | 8.4 | 4.2/5 from 558 public reviews |
Of the 6 axes we could measure, Dialpad is strongest on vendor stability (9.0/10) and weakest on integrations (1.5/10). It ranks #5 of 8 in dental VoIP, right at the category median of 6.0.
- Features3.6
5 of 14 tracked capabilities confirmed (9 unverified). What this measures ⓘ
- Integrations1.5
0 verified integrations + open API. What this measures ⓘ
- Pricing clarity8.0
public full, 12-month minimum term. What this measures ⓘ
- Support7.0
3 channels. What this measures ⓘ
- Vendor stability9.0
1001-5000 staff. What this measures ⓘ
- User rating8.4
4.2/5 from 558 public reviews. What this measures ⓘ
Patient engagement features
Dialpad confirms 5 of 14 capabilities we track for this category (9 not verified yet). Most competitors confirm automated reminders, which we could not confirm here.
- ✓ Two-way texting
- ? Automated reminders
- ? Online booking
- ? Digital forms
- ? Review requests
- ✓ VoIP phones
- ✓ Call tracking & recording
- ? Missed-call text-back
- ? Text-to-pay
- ? Email marketing
- ? Recall automation
- ? Unified inbox
- ✓ Mobile app
- ✓ Multi-location dashboard
See how every dental VoIP product compares on these features →
Pricing & 3-year cost
- License model
- Subscription
- Price transparency
- Full public pricing
- Starting price
- Not published
- Free trial
- Not verified
- 3-year cost estimate
- $540
- Price last checked
- Sep 30, 2026
- Minimum term
- 12 months
- Auto-renew
- Not verified
- Cancellation notice
- Not verified
- Early termination fee
- Not verified
- Data export on exit
- Not verified
User ratings
4.2/5 averaged across Capterra from 558 reviews. 4 rated competitors in the category score higher.
Ratings are snapshots from third-party platforms, shown with their date and link. We do not publish them as our own review stars.
Who it’s for
Practice size
- Specialties
- General
- Deployment
- Cloud
- Open API
- ✓
- Support
- phone, chat, email · 24/7
Compliance & security
“Claimed by vendor” means a public statement we could cite; it is not an audit. Ask for the SOC 2 report or signed BAA before you share patient data.
Company
- Vendor
- Dialpad
- Employees
- 1001-5000
Markets
Markets the vendor actively sells into: United States, Canada.
FAQ
Is Dialpad HIPAA compliant?
Yes — Dialpad's vendor states HIPAA compliance and offers a Business Associate Agreement (BAA). Always request a signed BAA before sharing PHI.
What are the best alternatives to Dialpad?
By our Data Index, the strongest alternatives in dental VoIP are Mango Voice (7.6), Nextiva (7.3), and Vonage (6.5).
Sources16 cited · 25 field-level citations
- Dialpad Review · quo.com · review platform
- Dialpad Features | ZoomInfo Pipeline · pipeline.zoominfo.com · vendor site
- Dialpad vs Aircall Comparison 2024 · cloudtalk.io · review platform
- PartnerStack Affiliate Program · affiliate.partnerstack.com · vendor site
- Dialpad Pricing – See All Plans & Features · dialpad.com · pricing page
- Dialpad Review 2024: Features, Pricing & More - business.com · business.com · review platform
- Dialpad vs Ringcentral Comparison 2024 · cloudtalk.io · review platform
- Dialpad Pricing, Features, Reviews & Alternatives · softwareadvice.com · review platform
- Dialpad | Saleshive · saleshive.com · review platform
- How does the link tracking work? – PartnerStack Support · support.partnerstack.com · vendor docs
- Dialpad Reviews & Pricing 2024 · capterra.com · review platform
- Dialpad Partner Program · dialpad.com · vendor site
- Small Business Phone System & Solutions | Dialpad · dialpad.com · vendor site
- Chatbot & AI Support | Dialpad · dialpad.com · vendor site
- Dialpad | LinkedIn · linkedin.com · review platform
- Enterprise VoIP & Cloud Phone System Features | Dialpad · dialpad.com · vendor site
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