CallRail
by CallRail · callrail.com ↗
CallRail offers call tracking and analytics primarily for marketing attribution, with HIPAA-compliant features for healthcare practices.
Data Index profile
Table view
| Axis | CallRail | Basis |
|---|---|---|
| Features | 2.9 | 4 of 14 tracked capabilities confirmed (9 unverified) |
| Integrations | 3.6 | 2 verified integrations |
| Pricing clarity | 7.5 | public starting price, month-to-month |
| Support | 4.0 | 2 channels |
| Vendor stability | 7.0 | 270+ staff |
| User rating | 9.0 | 4.5/5 from 2,008 public reviews |
Of the 6 axes we could measure, CallRail is strongest on user rating (9.0/10) and weakest on features (2.9/10). It ranks #6 of 8 in dental VoIP, 0.6 points below the category median of 6.0.
- Features2.9
4 of 14 tracked capabilities confirmed (9 unverified). What this measures ⓘ
- Integrations3.6
2 verified integrations. What this measures ⓘ
- Pricing clarity7.5
public starting price, month-to-month. What this measures ⓘ
- Support4.0
2 channels. What this measures ⓘ
- Vendor stability7.0
270+ staff. What this measures ⓘ
- User rating9.0
4.5/5 from 2,008 public reviews. What this measures ⓘ
Patient engagement features
CallRail confirms 4 of 14 capabilities we track for this category (9 not verified yet). Relatively rare among its 7 peers: missed-call text-back. Most competitors confirm automated reminders and voip phones, which we could not confirm here.
- ✓ Two-way texting
- ? Automated reminders
- ? Online booking
- ? Digital forms
- ? Review requests
- ✕ VoIP phones
- ✓ Call tracking & recording
- ✓ Missed-call text-back
- ? Text-to-pay
- ? Email marketing
- ? Recall automation
- ? Unified inbox
- ✓ Mobile app
- ? Multi-location dashboard
See how every dental VoIP product compares on these features →
Integration web
CallRail lists 2 verified integrations, all native. It covers 2 of the 6 most-connected systems in our database (Open Dental and Dentrix).
Pricing & 3-year cost
- License model
- Subscription
- Price transparency
- Public starting price
- Starting price
- $50/mo
- Free trial
- Not verified
- 3-year cost estimate
- $1,800
- Price last checked
- Sep 30, 2026
- Minimum term
- 1 months
- Auto-renew
- Not verified
- Cancellation notice
- Not verified
- Early termination fee
- Not verified
- Data export on exit
- Not verified
The entry price of $50/mo is below the dental VoIP median of $99/mo; 1 product with public pricing starts lower.
User ratings
4.5/5 averaged across G2 and Capterra from 2,008 reviews. 2 rated competitors in the category score higher.
Ratings are snapshots from third-party platforms, shown with their date and link. We do not publish them as our own review stars.
Who it’s for
Practice size
- Specialties
- General, Orthodontics, Oral surgery, Pediatric, Periodontics, Endodontics, Prosthodontics, Cosmetic
- Deployment
- Cloud
- Open API
- ?
- Support
- phone, email
Compliance & security
“Claimed by vendor” means a public statement we could cite; it is not an audit. Ask for the SOC 2 report or signed BAA before you share patient data.
Company
- Vendor
- CallRail
- Employees
- 270+
Markets
Markets the vendor actively sells into: United States.
FAQ
How much does CallRail cost?
CallRail pricing starts at $50 per month, based on public pricing checked Sep 30, 2026. Our 3-year cost estimate is about $1,800.
Is CallRail HIPAA compliant?
Yes — CallRail's vendor states HIPAA compliance and offers a Business Associate Agreement (BAA). Always request a signed BAA before sharing PHI.
What does CallRail integrate with?
We verified 2 integrations: Dentrix and Open Dental.
What are the best alternatives to CallRail?
By our Data Index, the strongest alternatives in dental VoIP are Mango Voice (7.6), Nextiva (7.3), and Vonage (6.5).
Sources16 cited · 23 field-level citations
- Pricing | CallRail · callrail.com · pricing page
- Agency Partner Program Terms | CallRail · callrail.com · vendor docs
- CallRail ZeroBounce Pricing | CallRail · callrail.com · vendor site
- Synthflow Alternatives: Top Call Tracking & AI Tools | CallRail · callrail.com · vendor site
- CallRail Agency Pricing Estimator · callrail.com · vendor site
- Call Tracking for Healthcare | CallRail · callrail.com · vendor site
- CallRail Reviews & Pricing 2026 · capterra.com · review platform
- Best AI Phone Call Assistant Software | CallRail · callrail.com · vendor site
- Legal | CallRail · callrail.com · vendor docs
- Enterprise Call Tracking & Analytics | CallRail · callrail.com · vendor site
- Agency Partner Program | CallRail · callrail.com · vendor site
- Security | CallRail · callrail.com · vendor site
- About CallRail | Call Tracking, Marketing & Analytics · callrail.com · vendor site
- Communication Overview | CallRail · callrail.com · vendor site
- Call Tracking Mobile App | CallRail · callrail.com · vendor site
- Text Messaging | CallRail · callrail.com · vendor site
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