Solutionreach

Solutionreach helped define automated patient reminders, and the core product still does that job. Reminders, recall, two-way texting, newsletters and review requests are all there, for dental offices and for medical and eye care practices.

Its public reviews are the weakest among the major platforms. The complaints are less about what the software does than about support, price increases and contracts that are hard to leave. Newer all-in-one platforms have overtaken it on ratings, so it needs to win on terms.

What Solutionreach is

Solutionreach, based in Utah, is a patient engagement platform sold to dental, medical and vision practices. It connects to the practice management or medical record system and automates appointment reminders, recall, two-way texting, email campaigns, surveys and review requests. Our database also records online booking, digital forms, payments by text, a phone system, a mobile app and multi-location tools.

It is one of the longest-running products in the category, which means wide compatibility and a large user base, and also a large body of reviews from customers at the end of long contracts.

Pricing and contract

Solutionreach's website did not load for our automated check on September 30, 2026, so we could not read its pricing page. We have no confirmed price and do not repeat figures from other sites.

The contract matters more than usual here. Points to settle in writing:

• Term and renewal. How long is the initial term, does it renew automatically, and for how long?
• Notice window. On what dates can you cancel, and how?
• Price changes. Can the fee rise during the term or at renewal?
• New features. Are they included or charged separately? Reviewers report extra charges.
• Setup. Is there a one-time fee?

Where Solutionreach is strong

• Reminders and recall. Reviewers credit it with fewer no-shows and fewer phone calls.
• Customization. Flexible campaigns, recall rules and message templates.
• Reporting. Simple tracking of open rates and campaign results.
• Compatibility. Described by users as working with most practice management and medical record systems.
• Coverage. 12 of the 14 capabilities we track are confirmed; call recording and missed-call text-back are not.

Where it falls short

• Support. Rated 3.5 out of 5. Long hold times and slow email replies are the most common complaints.
• Contracts. Auto-renewal and narrow cancellation windows are a recurring theme.
• Cost. Described as high compared with competitors, with increases over time.
• Sync reliability. The connection to the practice management system runs on an office computer that must stay on; reviewers say it can stop without an alert.
• Features that depend on your system. Some functions do not work as expected with particular software; insurance verification with Dentrix is one example given.
• Sales promises. Several reviewers say what was described before purchase was not delivered.

Solutionreach alternatives to compare

• Weave, with phones and a published starting price: Weave review.
• RevenueWell, dental-only, with monthly contracts available: RevenueWell review.
• Adit, which says it has no software contract: Adit review.
• NexHealth, for online booking: NexHealth review.

All platforms: patient engagement ranking.

Bottom line

Solutionreach can still be the right tool for a practice that wants dependable reminders and recall and gets fair terms. Given the pattern in reviews, do not sign without a clear cancellation clause, and compare the offer with at least one platform that has higher support ratings. If you are an existing customer, find your renewal date now.

What users say about Solutionreach

Summarized by us from 236 public reviews on Capterra (overall 3.8 out of 5; ease of use 3.9, customer service 3.5), read on September 30, 2026. The G2 rating in our database is 4.3 from 169 reviews. Reviews cover all industries Solutionreach serves, not only dental. Themes are paraphrased, not quoted.