Weave

Weave is the most complete all-in-one communication platform for a dental front desk, and the one with the most reviews. Phones, texting, reminders, forms, review requests and payments sit in one application connected to your practice management system, and users find it easy to work with.

The consistent criticism is what happens when something goes wrong: support is rated well below the product itself, and phone reliability matters more than any other feature. Get the contract length, cancellation terms and a phone failover plan in writing.

What Weave is

Weave, based in Lehi, Utah, combines a VoIP phone system with patient communication software. When a patient calls, staff see who it is and what they are due for. The same platform sends appointment reminders and confirmations, handles two-way texting, collects digital forms, requests online reviews, takes payments including text-to-pay, and runs email marketing.

Newer additions are AI tools: an AI receptionist that answers calls and texts out of hours, call intelligence that analyses recordings for missed opportunities, and assistants for review replies and emails.

Pricing

We read Weave's pricing page on September 30, 2026. It states that plans start from $199 per month and lists three tiers:

• Pro: includes 1,500 bulk text messages a month.
• Elite: 3,000 bulk text messages a month.
• Ultimate: up to 15 phones, one-to-one training, premium analytics and 15,000 bulk text messages a month.

The price of each tier is given on request. Ask whether desk phones are included or leased, what the contract term is, how price increases are handled at renewal and which AI features cost extra.

Where Weave is strong

• Breadth. We confirmed all 14 patient engagement capabilities we track, from two-way texting and missed-call text-back to call recording, text-to-pay and a multi-location dashboard.
• Phones and data together. The caller's record appears on screen, which no texting-only tool can do.
• Practice management integrations. Documented for Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental and SoftDent.
• Ease of use. The highest of its sub-ratings.
• Scale of feedback. Hundreds of public reviews make its strengths and weaknesses unusually well documented.

Where it falls short

• Support. Slow responses and unresolved tickets are the most common complaint.
• Phone stability. Some offices report dropped calls, softphone failures and the need to restart. With a VoIP system, your internet connection is your phone line.
• Integration depth varies. Reviewers mention limits with particular systems, Eaglesoft among them. Ask to see write-back on your own system.
• Contracts. Several reviewers describe difficulty cancelling. Read the term and notice period.
• Cost. Frequently described as high for what it replaces, especially if you only use part of it.

Weave alternatives to compare

• NexHealth: no phones, but strong online booking and a two-way sync with many practice management systems.
• RevenueWell: RevenueWell vs Weave.
• A dedicated dental VoIP system if phones are the main need: dental VoIP ranking.

All platforms: patient engagement ranking. If the aim is to answer more calls, see also AI dental receptionists.

Bottom line

Weave makes sense when you want to replace the phone system and the patient messaging tools at the same time. If you only need reminders and texting, a lighter tool will cost less. Before signing, test call quality on your network and agree the exit terms.

What users say about Weave

Summarized by us from 693 public reviews on Capterra (overall 4.4 out of 5; ease of use 4.5, customer service 3.9) and the G2 rating of 4.6 from 449 reviews, read on September 30, 2026. Reviews cover all industries Weave serves, not only dental. Themes are paraphrased, not quoted.