denture·id
Server-based PMS

SoftDent

by Carestream Dental

SoftDent is a long-standing practice management software from Carestream Dental, offering server-based deployment and a newly announced cloud version.

Compare with…

Data Index profile

510 Features 9.3/10 Integrations 6.9/10 Pricing clarity 6.0/10 Support 4.0/10 Vendor stability no data User rating 6.5/10
Table view
AxisSoftDentBasis
Features 9.3 13 of 14 tracked capabilities confirmed (1 unverified)
Integrations 6.9 listed as a verified integration by 7 products in our database
Pricing clarity 6.0 partial, free plan
Support 4.0 2 channels
Vendor stability no data No company signals verified
User rating 6.5 3.2/5 from 34 public reviews

Of the 5 axes we could measure, SoftDent is strongest on features (9.3/10) and weakest on support (4.0/10). That combination — broad functionality, thin support documentation — is typical of fast-growing vendors; ask for onboarding terms in writing. It ranks #6 of 16 in server-based PMS, 1.2 points above the category median of 5.8. We could not verify vendor stability yet, so those axes are left blank rather than scored.

  • Features9.3

    13 of 14 tracked capabilities confirmed (1 unverified). What this measures ⓘ

  • Integrations6.9

    listed as a verified integration by 7 products in our database. What this measures ⓘ

  • Pricing clarity6.0

    partial, free plan. What this measures ⓘ

  • Support4.0

    2 channels. What this measures ⓘ

  • Vendor stabilityno data

    No company signals verified. What this measures ⓘ

  • User rating6.5

    3.2/5 from 34 public reviews. What this measures ⓘ

Practice management features

SoftDent confirms 13 of 14 capabilities we track for this category (1 not verified yet).

  • ✓ Clinical charting
  • ✓ Perio charting
  • ✓ Voice perio
  • ✓ Treatment planning
  • ✓ Operatory scheduling
  • ✓ Real-time eligibility
  • ✓ E-claims
  • ✓ ERA auto-posting
  • ✓ e-Prescribing
  • ✓ Imaging bridge
  • ✓ Custom reporting
  • ✓ Multi-location
  • ✓ CDT codes
  • ? NHS UDA (UK)

See how every server-based PMS product compares on these features →

Integration web

7 products in our database list SoftDent as a supported integration — a proxy for how central it is to the ecosystem.

Birdeye Consult-PRO Dentifi Kubo Surgical LocalMed PracticeMojo Weave SoftDent
Native listed by this product · lists this product

Pricing & 3-year cost

License model
Subscription
Price transparency
Partially public
Starting price
Not published
Typical range
$500–$1,000/mo
Free trial
Not verified
Free plan
Yes
Price last checked
Sep 30, 2026
Minimum term
Not verified
Auto-renew
Not verified
Cancellation notice
Not verified
Early termination fee
Not verified
Data export on exit
Not verified

User ratings

3.2/5 averaged across G2 and Capterra from 34 reviews. 13 rated competitors in the category score higher. Ratings diverge between G2 (2.9) and Capterra (3.8) — read both.

G2
2.9/5 · 21 ↗
Capterra
3.8/5 · 13 ↗

Ratings are snapshots from third-party platforms, shown with their date and link. We do not publish them as our own review stars.

Who it’s for

Practice size

Solo✓ 2–5 operatories6–15 operatories16+ operatories✓ Multi-locationDSO
Specialties
General
Deployment
On-premise server
Platforms
windows
Open API
?
Support
phone, email · Monday–Friday 7:00 a.m. to 10:00 p.m. ET

Compliance & security

✓HIPAAClaimed by vendor
✓BAA availableClaimed by vendor
?SOC 2 Type IINot verified
?HITRUSTNot verified
?GDPRNot verified
?PIPEDA (Canada)Not verified

“Claimed by vendor” means a public statement we could cite; it is not an audit. Ask for the SOC 2 report or signed BAA before you share patient data.

Markets

CA
UK
EU
US
MENA
APAC
LATAM
AU
NZ

Markets the vendor actively sells into: United States.

Related buyer guides

Shortlisting Best dental practice management software

Dental software compared on verified features, integrations, pricing and user ratings: data-backed picks, a full comparison table, cloud vs server and how to choose.

 Budgeting Dental software cost

Every dental practice management software price we could verify, what Dentrix, Eaglesoft and Curve Dental charge for, hidden fees and a 3-year cost example.

 Implementation Switching dental software

What data converts, what dental software migration costs, a 12-week timeline and a step-by-step checklist for moving from Dentrix, Eaglesoft or any PMS.

FAQ

Is SoftDent HIPAA compliant?

Yes — SoftDent's vendor states HIPAA compliance and offers a Business Associate Agreement (BAA). Always request a signed BAA before sharing PHI.

What are the best alternatives to SoftDent?

By our Data Index, the strongest alternatives in server-based PMS are Open Dental (8.1), Practice-Web (7.8), and Dentrix (7.4).

Sources11 cited · 27 field-level citations
  1. SoftDent Support · gosensei.com · vendor site
  2. SoftDent Introduction · help.carestreamdental.com · vendor docs
  3. SoftDent Software Advice Profile · softwareadvice.com · review platform
  4. SoftDent Capterra Profile · capterra.com · review platform
  5. SoftDent SelectHub Profile · selecthub.com · review platform
  6. SoftDent Installation Guide · help.carestreamdental.com · vendor docs
  7. Carestream Dental Announces CS SoftDent Cloud Practice Management Software · oralhealthgroup.com · press release
  8. Dental Practice Management Software · e-dental.com · vendor docs · link no longer available
  9. CS SoftDent Software Brochure · pdf.medicalexpo.com · vendor docs
  10. SoftDent Insurance Processing Features · help.carestreamdental.com · vendor docs
  11. help.carestreamdental.com (vendor site, found via Google AI Mode; page not individually checked) · help.carestreamdental.com · vendor site

Spotted something outdated? Report a correction.