SoftDent
SoftDent is a long-standing practice management software from Carestream Dental, offering server-based deployment and a newly announced cloud version.
Data Index profile
Table view
| Axis | SoftDent | Basis |
|---|---|---|
| Features | 6.4 | 9 of 14 tracked capabilities confirmed (5 unverified) |
| Integrations | 6.9 | listed as a verified integration by 7 products in our database |
| Pricing clarity | 6.0 | partial, free plan |
| Support | 4.0 | 2 channels |
| Vendor stability | no data | No company signals verified |
| User rating | 6.5 | 3.2/5 from 34 public reviews |
Of the 5 axes we could measure, SoftDent is strongest on integrations (6.9/10) and weakest on support (4.0/10). It ranks #7 of 16 in server-based PMS, 0.5 points above the category median of 5.5. We could not verify vendor stability yet, so those axes are left blank rather than scored.
- Features6.4
9 of 14 tracked capabilities confirmed (5 unverified). What this measures ⓘ
- Integrations6.9
listed as a verified integration by 7 products in our database. What this measures ⓘ
- Pricing clarity6.0
partial, free plan. What this measures ⓘ
- Support4.0
2 channels. What this measures ⓘ
- Vendor stabilityno data
No company signals verified. What this measures ⓘ
- User rating6.5
3.2/5 from 34 public reviews. What this measures ⓘ
Practice management features
SoftDent confirms 9 of 14 capabilities we track for this category (5 not verified yet). Relatively rare among its 16 peers: cdt codes. Most competitors confirm multi-location, which we could not confirm here.
- ✓ Clinical charting
- ✓ Perio charting
- ? Voice perio
- ✓ Treatment planning
- ? Operatory scheduling
- ✓ Real-time eligibility
- ✓ E-claims
- ? ERA auto-posting
- ✓ e-Prescribing
- ✓ Imaging bridge
- ✓ Custom reporting
- ? Multi-location
- ✓ CDT codes
- ? NHS UDA (UK)
See how every server-based PMS product compares on these features →
Integration web
7 products in our database list SoftDent as a supported integration — a proxy for how central it is to the ecosystem.
Pricing & 3-year cost
- License model
- Subscription
- Price transparency
- Partially public
- Starting price
- Not published
- Typical range
- $500–$1,000/mo
- Free trial
- Not verified
- Free plan
- Yes
- 3-year cost estimate
- $360
- Price last checked
- Sep 30, 2026
- Minimum term
- Not verified
- Auto-renew
- Not verified
- Cancellation notice
- Not verified
- Early termination fee
- Not verified
- Data export on exit
- Not verified
User ratings
3.2/5 averaged across G2 and Capterra from 34 reviews. 13 rated competitors in the category score higher. Ratings diverge between G2 (2.9) and Capterra (3.8) — read both.
Ratings are snapshots from third-party platforms, shown with their date and link. We do not publish them as our own review stars.
Who it’s for
Practice size
- Specialties
- General
- Deployment
- On-premise server
- Platforms
- windows
- Open API
- ?
- Support
- phone, email · Monday–Friday 7:00 a.m. to 10:00 p.m. ET
Compliance & security
“Claimed by vendor” means a public statement we could cite; it is not an audit. Ask for the SOC 2 report or signed BAA before you share patient data.
Markets
Markets the vendor actively sells into: United States.
FAQ
Is SoftDent HIPAA compliant?
Yes — SoftDent's vendor states HIPAA compliance and offers a Business Associate Agreement (BAA). Always request a signed BAA before sharing PHI.
What are the best alternatives to SoftDent?
By our Data Index, the strongest alternatives in server-based PMS are Open Dental (7.5), Dentrix (7.4), and Eaglesoft (7.3).
Sources10 cited · 23 field-level citations
- SoftDent Support · gosensei.com · vendor site
- SoftDent Introduction · help.carestreamdental.com · vendor docs
- SoftDent Software Advice Profile · softwareadvice.com · review platform
- SoftDent Capterra Profile · capterra.com · review platform
- SoftDent SelectHub Profile · selecthub.com · review platform
- SoftDent Installation Guide · help.carestreamdental.com · vendor docs
- Carestream Dental Announces CS SoftDent Cloud Practice Management Software · oralhealthgroup.com · press release
- Dental Practice Management Software · e-dental.com · vendor docs · link no longer available
- CS SoftDent Software Brochure · pdf.medicalexpo.com · vendor docs
- SoftDent Insurance Processing Features · help.carestreamdental.com · vendor docs
Spotted something outdated? Report a correction.