Birdeye

Birdeye is one of the most complete and best-rated platforms for getting and managing online reviews, and it connects to the dental systems most practices use. After each appointment it can ask the patient for a review, then help the practice monitor and reply to reviews, keep listings consistent and message patients.

It is a marketing platform with a price to match. For a single office that only wants more Google reviews, a lighter tool may do. For a group that treats reputation as a growth channel, it is a leading candidate.

What Birdeye is

Birdeye is a customer experience platform used across many industries, with a dedicated offering for dental practices. Its core is reputation management: automated review requests, a single place to read and reply to reviews from Google and other sites, and listing management so that addresses, hours and phone numbers are consistent everywhere.

Around that it offers two-way texting, web chat, surveys, referral campaigns, social media publishing, payments and AI tools for drafting replies. In our database it also covers reminders, online booking and digital forms, but its strength is attracting and converting new patients rather than running the front desk.

Pricing

Birdeye does not publish prices for dental practices, and its website blocked our automated check on September 30, 2026. We do not repeat estimates from other sites.

Ask for:

• the monthly price per location and the modules included;
• the contract length and renewal terms;
• any onboarding fee;
• whether the practice management integration costs extra.

Reviewers frequently call Birdeye expensive, particularly for smaller businesses, so get a competing quote from a dental-specific platform that includes review requests.

Where Birdeye is strong

• Ratings at scale. 4.7 out of 5 on Capterra from 707 reviews and on G2 from more than 4,000.
• Dental integrations. Seven documented, covering the Dentrix family, Eaglesoft, Open Dental, Curve Dental and SoftDent.
• Review automation. Reviewers credit it with a steady increase in reviews and better local search visibility.
• Multi-location management. One dashboard for reviews and listings across many offices.
• Support. Account managers and support are generally praised, at 4.6 out of 5.

Where it falls short

• Cost. The most common complaint.
• Complexity. A large feature set means a learning curve and a longer setup.
• Integrations need watching. Some reviewers report connections that stopped working without notice.
• Navigation. Parts of the interface are described as clunky.
• Not a front-desk system. If you need phones, reminders and forms first, a patient engagement platform may be the better core tool.

Birdeye alternatives to compare

• Podium: Birdeye vs Podium.
• Swell: Birdeye vs Swell.
• GatherUp: Birdeye vs GatherUp.
• An all-in-one platform such as Weave or Adit, which include review requests with phones and messaging.

All tools: reputation management ranking.

Bottom line

Birdeye is a strong choice for groups and growth-focused practices that want review generation and listings handled properly across locations. Confirm the integration with your practice management system in the demo, compare the quote with the review features already in your patient communication platform, and check the contract term before signing.

What users say about Birdeye

Summarized by us from 707 public reviews on Capterra (overall 4.7 out of 5; ease of use 4.7, customer service 4.6), read on September 30, 2026. The G2 rating in our database is 4.7 from 4,160 reviews. Reviews cover all industries Birdeye serves, not only dental. Themes are paraphrased, not quoted.