Birdeye vs GatherUp
Verdict. Birdeye leads on the overall Data Index (7.3 vs 5.5). On the 5 axes where both have evidence, Birdeye wins 2, GatherUp wins 1 and 2 are tied. Clearest gaps: pricing clarity (GatherUp 10.0 vs 2.0), features (Birdeye 8.6 vs 2.1), and vendor stability (Birdeye 9.0 vs 4.5). Users rate Birdeye higher (4.7 vs 4.5).
Table view
| Axis | Birdeye | GatherUp |
|---|---|---|
| Features | 8.6 | 2.1 |
| Integrations | 8.4 | no data |
| Pricing clarity | 2.0 | 10.0 |
| Support | 4.0 | 4.0 |
| Vendor stability | 9.0 | 4.5 |
| User rating | 9.4 | 9.1 |
Axis by axis
- Features 8.6 vs 2.1 Birdeye
- Integrations 8.4 vs – no data
- Pricing clarity 2.0 vs 10.0 GatherUp
- Support 4.0 vs 4.0 tie
- Vendor stability 9.0 vs 4.5 Birdeye
- User rating 9.4 vs 9.1 tie
Birdeye or GatherUp: which should you choose?
A large platform against a specialist. Birdeye bundles reviews with messaging, surveys, referrals, forms and recall, documents seven PMS integrations and is rated 4.7 on nearly 4,900 reviews, but is quote-only and often called expensive. GatherUp confirms essentially one capability, review requests, plus a multi-location dashboard, and publishes its prices: $99 per location, $60 per location on the multi-location plan, with add-ons from $10.
Choose Birdeye if reviews are one part of a patient-communication project and you will use the integrations. Choose GatherUp if reviews are the whole project and you want the price on the page, a stated BAA and a 14-day trial. We found no PMS integrations for GatherUp, so confirm that review requests can be triggered from completed appointments before you buy.
Reviewed under the standards of our Editorial Board
What our reviews say
Birdeye
A large review-management and messaging platform with deep dental integrations and very high ratings. Priced by quote and aimed at practices, and especially groups, that want reviews to drive new patients.
Strengths- Rated 4.7 out of 5 on both Capterra (707 reviews) and G2 (4,160 reviews)
- Documented integrations with Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental and SoftDent
- Review requests, listings, messaging, surveys, referrals and social media in one platform
- No published pricing; frequently described as expensive
- Takes time to set up and to learn fully
- Some reviewers report integrations that break and need monitoring
Side by side
| Birdeye | GatherUp | |
|---|---|---|
| Data Index | 7.3 | 5.5 |
| Category rank | #1 of 7 · Reputation management | #4 of 7 · Reputation management |
| User rating | 4.7 / 5 | 4.5 / 5 |
| Review count | 4,867 | 91 |
| Starting price | — | $10/mo |
| Pricing transparency | Quote only | Full public pricing |
| License | Quote only | Subscription |
| Deployment | Cloud, Mobile app | Cloud |
| Verified integrations | 7 | — |
| Open API | Yes | — |
| HIPAA claim | Yes | Yes |
| BAA available | — | Yes |
| Free trial | — | 14 days |
| Company size | 1001-5000 | 11-50 |
| Markets | US | US |
| Data completeness | 100% | 87% |
Features
9 of 12 tracked capabilities differ. Only Birdeye: two-way texting, automated reminders, online booking, and digital forms.
| Capability | Birdeye | GatherUp |
|---|---|---|
| Two-way texting | ✓ | ? |
| Automated reminders | ✓ | ? |
| Online booking | ✓ | ? |
| Digital forms | ✓ | ? |
| Review requests | ✓ | ✓ |
| Missed-call text-back | ✓ | ? |
| Text-to-pay | ✓ | ? |
| Email marketing | ✓ | ? |
| Recall automation | ✓ | ? |
| Unified inbox | ✓ | ✓ |
| Mobile app | ✓ | ? |
| Multi-location dashboard | ✓ | ✓ |
Integrations
Both · 0
Only GatherUp · 0
Choose Birdeye if…
- Multi-location practices and DSOs managing reviews and listings for many offices
- Practices that want review requests sent automatically after each appointment from their practice software
- Marketing teams that also want social media, surveys and referral campaigns in one place
- you need two-way texting
- you need automated reminders
- user satisfaction is your priority
FAQ
Is Birdeye better than GatherUp?
Birdeye leads on the overall Data Index (7.3 vs 5.5). On the 5 axes where both have evidence, Birdeye wins 2, GatherUp wins 1 and 2 are tied. Clearest gaps: pricing clarity (GatherUp 10.0 vs 2.0), features (Birdeye 8.6 vs 2.1), and vendor stability (Birdeye 9.0 vs 4.5). Users rate Birdeye higher (4.7 vs 4.5).
Do Birdeye and GatherUp integrate with the same systems?
They share 0 verified integrations. Only Birdeye lists 7; only GatherUp lists 0.