denture·id
AI receptionists

TrueLark

by Weave Communications · getweave.com ↗

TrueLark, now part of Weave Communications, offers an AI-powered receptionist solution for appointment-based businesses, providing 24/7 client support via SM...

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Data Index profile

510 Features 7.1/10 Integrations no data Pricing clarity 2.0/10 Support 2.0/10 Vendor stability 8.0/10 User rating 8.9/10
Table view
AxisTrueLarkBasis
Features 7.1 5 of 7 tracked capabilities confirmed (2 unverified)
Integrations no data No integration data verified
Pricing clarity 2.0 quote only
Support 2.0 1 channel
Vendor stability 8.0 900-999 staff
User rating 8.9 4.4/5 from 22 public reviews

Of the 5 axes we could measure, TrueLark is strongest on user rating (8.9/10) and weakest on pricing clarity (2.0/10). It ranks #9 of 25 in AI receptionists, 0.5 points above the category median of 5.5. We could not verify integrations yet, so those axes are left blank rather than scored.

  • Features7.1

    5 of 7 tracked capabilities confirmed (2 unverified). What this measures ⓘ

  • Integrationsno data

    No integration data verified. What this measures ⓘ

  • Pricing clarity2.0

    quote only. What this measures ⓘ

  • Support2.0

    1 channel. What this measures ⓘ

  • Vendor stability8.0

    900-999 staff. What this measures ⓘ

  • User rating8.9

    4.4/5 from 22 public reviews. What this measures ⓘ

AI transparency

✓Uses AIConfirmed
?Human in the loopNot disclosed
?FDA-cleared AINot disclosed
?LLM provider disclosedNot disclosed

0 of 3 AI transparency signals disclosed. Across all AI tools we track, most vendors disclose none of them — which is why we show this panel on every AI product.

Compliance & security

✓HIPAAClaimed by vendor
?BAA availableNot verified
✕SOC 2 Type IINot offered
?HITRUSTNot verified
?GDPRNot verified
?PIPEDA (Canada)Not verified

“Claimed by vendor” means a public statement we could cite; it is not an audit. Ask for the SOC 2 report or signed BAA before you share patient data.

AI receptionist capabilities

TrueLark confirms 5 of 7 capabilities we track for this category (2 not verified yet). Most competitors confirm books into pms, which we could not confirm here.

  • ✓ Answers 24/7
  • ? Books into PMS
  • ✓ Insurance capture
  • ✓ Human handoff
  • ? Custom voice
  • ✓ Outbound calls
  • ✓ SMS follow-up
Pricing basis
flat
Resolution rate (vendor claim)
80%

See how every AI receptionists product compares on these features →

Pricing & 3-year cost

License model
Quote only
Price transparency
Quote only
Starting price
Not published
Free trial
Not verified
Price last checked
Sep 30, 2026
Minimum term
Not verified
Auto-renew
Not verified
Cancellation notice
Not verified
Early termination fee
Not verified
Data export on exit
Not verified

TrueLark is quote-only — like 8 of 25 other products in this category. 17 competitors publish at least partial pricing.

User ratings

4.4/5 averaged across G2 and Capterra from 22 reviews. 3 rated competitors in the category score higher.

G2
4.4/5 · 14 ↗
Capterra
4.5/5 · 8 ↗

Ratings are snapshots from third-party platforms, shown with their date and link. We do not publish them as our own review stars.

Who it’s for

Practice size

Solo✓ 2–5 operatories✓ 6–15 operatories16+ operatoriesMulti-locationDSO
Specialties
General, Dental lab, Orthodontics, Oral surgery, Pediatric, Periodontics, Endodontics, Prosthodontics, Cosmetic
Deployment
Cloud
Open API
?
Support
phone

Timeline

202520262027
Acquisition & discontinuation
  1. Acquisition Weave Communications acquired TrueLark

Company

Vendor
Weave Communications
Employees
900-999
Customers (vendor claim)
1,000

Markets

CA
UK
EU
US
MENA
APAC
LATAM
AU
NZ

Markets the vendor actively sells into: United States.

FAQ

How much does TrueLark cost?

TrueLark does not publish pricing; it is sold on a quote basis. 10 competitors in AI receptionists publish a starting price.

Is TrueLark HIPAA compliant?

Yes — TrueLark's vendor states HIPAA compliance. Always request a signed BAA before sharing PHI.

What are the best alternatives to TrueLark?

By our Data Index, the strongest alternatives in AI receptionists are Smith.ai (7.3), Viva AI (6.8), and Dentina.ai (6.6).

Sources17 cited · 19 field-level citations
  1. Weave Communications to Acquire TrueLark · getweave.com · press release
  2. Elevate Capital Portfolio Company TrueLark Acquired by Weave Communications · prnewswire.com · press release
  3. WEAVE COMMUNICATIONS, INC. 424B7 Filing · sec.gov · sec filing
  4. Weave Announces First Quarter 2025 Financial Results · investors.getweave.com · sec filing
  5. Weave TrueLark Overview | Weave Help Center · weavehelp.com · vendor docs
  6. TrueLark Welcomes Rajan Raghavan as Our New President – TrueLark · truelark.com · vendor site
  7. AI Partner Ecosystem | Weave · getweave.com · vendor site
  8. Weave Customer Portal - TrueLark · truelark.com · vendor site
  9. TrueLark - VioScale · vioscale.ai · review platform
  10. Weave Communications | LinkedIn · linkedin.com · review platform
  11. Weave Communications | LinkedIn · linkedin.com · review platform
  12. Weave Communications | LinkedIn · linkedin.com · review platform
  13. Weave TrueLark · weavehelp.com · vendor docs
  14. How TrueLark Conquers Complex Dental Patient Scheduling · truelark.com · vendor site
  15. Consolidate, Elevate, and Transform Customer Communications - TrueLark · truelark.com · vendor site
  16. Where Does TrueLark AI Fit In Your DSO Tech Stack? · truelark.com · vendor site
  17. AI Receptionist for Small Business | Weave · getweave.com · vendor site

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