denture·id
AI receptionists

Smith.ai

by Smith.ai

Compare with Viva AI

Data Index profile

510 Features 7.1/10 Integrations no data Pricing clarity 9.0/10 Support 6.0/10 Vendor stability 6.0/10 User rating 9.7/10
Table view
AxisSmith.aiBasis
Features 7.1 5 of 7 tracked capabilities confirmed (2 unverified)
Integrations no data No integration data verified
Pricing clarity 9.0 public full
Support 6.0 3 channels
Vendor stability 6.0 51-200 staff
User rating 9.7 4.9/5 from 79 public reviews

Of the 5 axes we could measure, Smith.ai is strongest on user rating (9.7/10) and weakest on support (6.0/10). It ranks #1 of 25 in AI receptionists, 1.8 points above the category median of 5.5. We could not verify integrations yet, so those axes are left blank rather than scored.

  • Features7.1

    5 of 7 tracked capabilities confirmed (2 unverified). What this measures ⓘ

  • Integrationsno data

    No integration data verified. What this measures ⓘ

  • Pricing clarity9.0

    public full. What this measures ⓘ

  • Support6.0

    3 channels. What this measures ⓘ

  • Vendor stability6.0

    51-200 staff. What this measures ⓘ

  • User rating9.7

    4.9/5 from 79 public reviews. What this measures ⓘ

AI transparency

?Uses AINot disclosed
?Human in the loopNot disclosed
?FDA-cleared AINot disclosed
?LLM provider disclosedNot disclosed

0 of 3 AI transparency signals disclosed. Across all AI tools we track, most vendors disclose none of them — which is why we show this panel on every AI product.

Compliance & security

✕HIPAANot offered
?BAA availableNot verified
?SOC 2 Type IINot verified
?HITRUSTNot verified
?GDPRNot verified
?PIPEDA (Canada)Not verified

“Claimed by vendor” means a public statement we could cite; it is not an audit. Ask for the SOC 2 report or signed BAA before you share patient data.

AI receptionist capabilities

Smith.ai confirms 5 of 7 capabilities we track for this category (2 not verified yet). Most competitors confirm books into pms, which we could not confirm here.

  • ✓ Answers 24/7
  • ? Books into PMS
  • ✓ Insurance capture
  • ✓ Human handoff
  • ? Custom voice
  • ✓ Outbound calls
  • ✓ SMS follow-up
Pricing basis
per call
Languages
en, es

See how every AI receptionists product compares on these features →

Pricing & 3-year cost

License model
Per use
Price transparency
Full public pricing
Starting price
Not published
Free trial
Not verified
Price last checked
Sep 30, 2026
Minimum term
Not verified
Auto-renew
Not verified
Cancellation notice
Not verified
Early termination fee
Not verified
Data export on exit
Not verified

User ratings

4.9/5 averaged across G2 and Capterra from 79 reviews. 2 rated competitors in the category score higher.

G2
4.8/5 · 32 ↗
Capterra
4.9/5 · 47 ↗

Ratings are snapshots from third-party platforms, shown with their date and link. We do not publish them as our own review stars.

Who it’s for

Practice size

Solo✓ 2–5 operatories6–15 operatories16+ operatoriesMulti-locationDSO
Specialties
—
Deployment
Cloud
Open API
?
Support
phone, email, chat

Company

Vendor
Smith.ai
Employees
51-200

Markets

CA
UK
EU
US
MENA
APAC
LATAM
AU
NZ

Markets the vendor actively sells into: United States.

FAQ

Is Smith.ai HIPAA compliant?

The vendor does not claim HIPAA compliance in the sources we reviewed.

What are the best alternatives to Smith.ai?

By our Data Index, the strongest alternatives in AI receptionists are Viva AI (6.8), Dentina.ai (6.6), and BuzzWisely (6.3).

Sources15 cited · 15 field-level citations
  1. Referral & Affiliate Program | Smith.ai · smith.ai · vendor site
  2. Small Business | Smith.ai · smith.ai · vendor site
  3. Virtual Receptionists & Answering Services for Businesses | Smith.ai · smith.ai · vendor site
  4. SMS & Email Follow-Up | Smith.ai · smith.ai · vendor site
  5. AI Receptionist Pricing | Smith.ai · smith.ai · pricing page
  6. AI Receptionist | Smith.ai · smith.ai · vendor site
  7. Medical & Wellness Answering Service | Smith.ai · smith.ai · vendor site
  8. Smith.ai | LinkedIn · linkedin.com · review platform
  9. After-Hours Answering Service | Smith.ai · smith.ai · vendor site
  10. All Features | Smith.ai · smith.ai · vendor site
  11. AI Receptionist Comparison | Smith.ai · smith.ai · vendor site
  12. Smith.ai for Chiropractors: Answering Service & Virtual Receptionists · smith.ai · vendor site
  13. Smith.ai for Laser Clinics: Answering Service & Virtual Receptionists · smith.ai · vendor site
  14. AI Answering Service for Lawyers: Smith.ai's Game-Changing Virtual Receptionists · smith.ai · vendor site
  15. Smith.ai Free Plan: What You Get for Free, Forever · smith.ai · vendor site

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