Smith.ai vs Viva AI
Verdict. Smith.ai and Viva AI are level on the overall Data Index (7.3 vs 7.4). On the 5 axes where both have evidence, Smith.ai wins 1, Viva AI wins 1 and 3 are tied. Clearest gaps: vendor stability (Smith.ai 6.0 vs 3.0) and features (Viva AI 8.6 vs 7.1). Users rate Viva AI higher (5.0 vs 4.9).
Table view
| Axis | Smith.ai | Viva AI |
|---|---|---|
| Features | 7.1 | 8.6 |
| Integrations | no data | 6.9 |
| Pricing clarity | 9.0 | 9.0 |
| Support | 6.0 | 6.0 |
| Vendor stability | 6.0 | 3.0 |
| User rating | 9.7 | 10.0 |
Axis by axis
- Features 7.1 vs 8.6 Viva AI
- Integrations – vs 6.9 no data
- Pricing clarity 9.0 vs 9.0 tie
- Support 6.0 vs 6.0 tie
- Vendor stability 6.0 vs 3.0 Smith.ai
- User rating 9.7 vs 10.0 tie
Smith.ai or Viva AI: which should you choose?
Level on our index (7.3 and 7.4) but very different in evidence. Smith.ai has 79 reviews at 4.9, published per-use pricing and a company of 51 to 200; it is not dental-specific, and we found no HIPAA claim for it, so insist on a BAA. Viva AI has one review, a team of one to ten, published plans (Gold $349, Platinum $899, Diamond $1,199 a month), named write-back integrations with seven practice systems, a BAA and SOC 2 Type II.
Viva's credits are consumed at ten per call minute, so a busy month can exceed the plan; model your call volume first. If your system is on its list and you want the AI to book into the schedule, Viva is the closer fit. Smith.ai is the proven general service. See AI receptionists compared.
Reviewed under the standards of our Editorial Board
What our reviews say
Viva AI
An AI receptionist for calls, texts, email and web chat with published plans from $349 a month, named integrations with seven practice systems and a BAA. Credit-based pricing needs modelling; public reviews are almost nonexistent.
Strengths- Published plans: Gold $349, Platinum $899 and Diamond $1,199 a month
- Named write-back integrations with seven practice management systems
- BAA available and SOC 2 Type II, according to Viva
- Credits are consumed at 10 per call minute, so heavy months can exceed the plan
- One review on G2 and none on Capterra when we checked
- Vendor figures are not independently verified
Side by side
| Smith.ai | Viva AI | |
|---|---|---|
| Data Index | 7.3 | 7.4 |
| Category rank | #2 of 25 · AI receptionists | #1 of 25 · AI receptionists |
| User rating | 4.9 / 5 | 5.0 / 5 |
| Review count | 79 | 1 |
| Starting price | — | $349/mo |
| Pricing transparency | Full public pricing | Full public pricing |
| License | Per use | Subscription |
| Deployment | Cloud | Cloud |
| Verified integrations | — | 7 |
| HIPAA claim | No | Yes |
| BAA available | — | Yes |
| SOC 2 Type II | — | Yes |
| Company size | 51-200 | 1-10 |
| Markets | US | US |
| Data completeness | 80% | 100% |
Features
1 of 6 tracked capabilities differ. Only Viva AI: books into pms.
| Capability | Smith.ai | Viva AI |
|---|---|---|
| Answers 24/7 | ✓ | ✓ |
| Books into PMS | ? | ✓ |
| Insurance capture | ✓ | ✓ |
| Human handoff | ✓ | ✓ |
| Outbound calls | ✓ | ✓ |
| SMS follow-up | ✓ | ✓ |
Integrations
Only Smith.ai · 0
Both · 0
Choose Viva AI if…
- Practices on Dentrix, Eaglesoft, Open Dental, Curve, Dentrix Ascend or CareStack
- Offices serving patients in many languages
- Buyers who want to see the price and plan limits before a demo
- you need books into pms
- user satisfaction is your priority
FAQ
Is Smith.ai better than Viva AI?
Smith.ai and Viva AI are level on the overall Data Index (7.3 vs 7.4). On the 5 axes where both have evidence, Smith.ai wins 1, Viva AI wins 1 and 3 are tied. Clearest gaps: vendor stability (Smith.ai 6.0 vs 3.0) and features (Viva AI 8.6 vs 7.1). Users rate Viva AI higher (5.0 vs 4.9).
Do Smith.ai and Viva AI integrate with the same systems?
They share 0 verified integrations. Only Smith.ai lists 0; only Viva AI lists 7.