Smith.ai vs Viva AI
Verdict. Smith.ai leads on the overall Data Index (7.3 vs 6.8). On the 5 axes where both have evidence, Smith.ai wins 2, Viva AI wins 1 and 2 are tied. Clearest gaps: pricing clarity (Smith.ai 9.0 vs 5.0), vendor stability (Smith.ai 6.0 vs 3.0), and features (Viva AI 8.6 vs 7.1). Users rate Viva AI higher (5.0 vs 4.9).
Table view
| Axis | Smith.ai | Viva AI |
|---|---|---|
| Features | 7.1 | 8.6 |
| Integrations | no data | 6.9 |
| Pricing clarity | 9.0 | 5.0 |
| Support | 6.0 | 6.0 |
| Vendor stability | 6.0 | 3.0 |
| User rating | 9.7 | 10.0 |
Axis by axis
- Features 7.1 vs 8.6 Viva AI
- Integrations – vs 6.9 no data
- Pricing clarity 9.0 vs 5.0 Smith.ai
- Support 6.0 vs 6.0 tie
- Vendor stability 6.0 vs 3.0 Smith.ai
- User rating 9.7 vs 10.0 tie
Side by side
| Smith.ai | Viva AI | |
|---|---|---|
| Data Index | 7.3 | 6.8 |
| Category rank | #1 of 25 · AI receptionists | #2 of 25 · AI receptionists |
| User rating | 4.9 / 5 | 5.0 / 5 |
| Review count | 79 | 1 |
| Starting price | — | $349/mo |
| Pricing transparency | Full public pricing | Partially public |
| License | Per use | Subscription |
| Deployment | Cloud | Cloud |
| Verified integrations | — | 7 |
| HIPAA claim | No | Yes |
| BAA available | — | Yes |
| SOC 2 Type II | — | Yes |
| Company size | 51-200 | 1-10 |
| Markets | US | US |
| Data completeness | 80% | 100% |
Features
1 of 6 tracked capabilities differ. Only Viva AI: books into pms.
| Capability | Smith.ai | Viva AI |
|---|---|---|
| Answers 24/7 | ✓ | ✓ |
| Books into PMS | ? | ✓ |
| Insurance capture | ✓ | ✓ |
| Human handoff | ✓ | ✓ |
| Outbound calls | ✓ | ✓ |
| SMS follow-up | ✓ | ✓ |
Integrations
Only Smith.ai · 0
Both · 0
FAQ
Is Smith.ai better than Viva AI?
Smith.ai leads on the overall Data Index (7.3 vs 6.8). On the 5 axes where both have evidence, Smith.ai wins 2, Viva AI wins 1 and 2 are tied. Clearest gaps: pricing clarity (Smith.ai 9.0 vs 5.0), vendor stability (Smith.ai 6.0 vs 3.0), and features (Viva AI 8.6 vs 7.1). Users rate Viva AI higher (5.0 vs 4.9).
Do Smith.ai and Viva AI integrate with the same systems?
They share 0 verified integrations. Only Smith.ai lists 0; only Viva AI lists 7.