Smith.ai vs Viva AI
Verdict. Smith.ai and Viva AI are level on the overall Data Index (7.3 vs 7.4). On the 5 axes where both have evidence, Smith.ai wins 1, Viva AI wins 1 and 3 are tied. Clearest gaps: vendor stability (Smith.ai 6.0 vs 3.0) and features (Viva AI 8.6 vs 7.1). Users rate Viva AI higher (5.0 vs 4.9).
Table view
| Axis | Smith.ai | Viva AI |
|---|---|---|
| Features | 7.1 | 8.6 |
| Integrations | no data | 6.9 |
| Pricing clarity | 9.0 | 9.0 |
| Support | 6.0 | 6.0 |
| Vendor stability | 6.0 | 3.0 |
| User rating | 9.7 | 10.0 |
Axis by axis
- Features 7.1 vs 8.6 Viva AI
- Integrations – vs 6.9 no data
- Pricing clarity 9.0 vs 9.0 tie
- Support 6.0 vs 6.0 tie
- Vendor stability 6.0 vs 3.0 Smith.ai
- User rating 9.7 vs 10.0 tie
What our reviews say
Viva AI
An AI receptionist for calls, texts, email and web chat with published plans from $349 a month, named integrations with seven practice systems and a BAA. Credit-based pricing needs modelling; public reviews are almost nonexistent.
Strengths- Published plans: Gold $349, Platinum $899 and Diamond $1,199 a month
- Named write-back integrations with seven practice management systems
- BAA available and SOC 2 Type II, according to Viva
- Credits are consumed at 10 per call minute, so heavy months can exceed the plan
- One review on G2 and none on Capterra when we checked
- Vendor figures are not independently verified
Side by side
| Smith.ai | Viva AI | |
|---|---|---|
| Data Index | 7.3 | 7.4 |
| Category rank | #2 of 25 · AI receptionists | #1 of 25 · AI receptionists |
| User rating | 4.9 / 5 | 5.0 / 5 |
| Review count | 79 | 1 |
| Starting price | — | $349/mo |
| Pricing transparency | Full public pricing | Full public pricing |
| License | Per use | Subscription |
| Deployment | Cloud | Cloud |
| Verified integrations | — | 7 |
| HIPAA claim | No | Yes |
| BAA available | — | Yes |
| SOC 2 Type II | — | Yes |
| Company size | 51-200 | 1-10 |
| Markets | US | US |
| Data completeness | 80% | 100% |
Features
1 of 6 tracked capabilities differ. Only Viva AI: books into pms.
| Capability | Smith.ai | Viva AI |
|---|---|---|
| Answers 24/7 | ✓ | ✓ |
| Books into PMS | ? | ✓ |
| Insurance capture | ✓ | ✓ |
| Human handoff | ✓ | ✓ |
| Outbound calls | ✓ | ✓ |
| SMS follow-up | ✓ | ✓ |
Integrations
Only Smith.ai · 0
Both · 0
Choose Viva AI if…
- Practices on Dentrix, Eaglesoft, Open Dental, Curve, Dentrix Ascend or CareStack
- Offices serving patients in many languages
- Buyers who want to see the price and plan limits before a demo
- you need books into pms
- user satisfaction is your priority
FAQ
Is Smith.ai better than Viva AI?
Smith.ai and Viva AI are level on the overall Data Index (7.3 vs 7.4). On the 5 axes where both have evidence, Smith.ai wins 1, Viva AI wins 1 and 3 are tied. Clearest gaps: vendor stability (Smith.ai 6.0 vs 3.0) and features (Viva AI 8.6 vs 7.1). Users rate Viva AI higher (5.0 vs 4.9).
Do Smith.ai and Viva AI integrate with the same systems?
They share 0 verified integrations. Only Smith.ai lists 0; only Viva AI lists 7.