Orthia vs Viva AI
Verdict. Viva AI leads on the overall Data Index (7.4 vs 6.5). On the 5 axes where both have evidence, Orthia wins 1, Viva AI wins 1 and 3 are tied. Clearest gaps: support (Orthia 8.0 vs 6.0) and features (Viva AI 8.6 vs 7.1). On list price, Viva AI starts $50/mo cheaper.
Table view
| Axis | Orthia | Viva AI |
|---|---|---|
| Features | 7.1 | 8.6 |
| Integrations | 6.5 | 6.9 |
| Pricing clarity | 9.0 | 9.0 |
| Support | 8.0 | 6.0 |
| Vendor stability | 3.0 | 3.0 |
| User rating | no data | 10.0 |
Axis by axis
- Features 7.1 vs 8.6 Viva AI
- Integrations 6.5 vs 6.9 tie
- Pricing clarity 9.0 vs 9.0 tie
- Support 8.0 vs 6.0 Orthia
- Vendor stability 3.0 vs 3.0 tie
- User rating – vs 10.0 no data
What our reviews say
Viva AI
An AI receptionist for calls, texts, email and web chat with published plans from $349 a month, named integrations with seven practice systems and a BAA. Credit-based pricing needs modelling; public reviews are almost nonexistent.
Strengths- Published plans: Gold $349, Platinum $899 and Diamond $1,199 a month
- Named write-back integrations with seven practice management systems
- BAA available and SOC 2 Type II, according to Viva
- Credits are consumed at 10 per call minute, so heavy months can exceed the plan
- One review on G2 and none on Capterra when we checked
- Vendor figures are not independently verified
Side by side
| Orthia | Viva AI | |
|---|---|---|
| Data Index | 6.5 | 7.4 |
| Category rank | #4 of 25 · AI receptionists | #1 of 25 · AI receptionists |
| User rating | — | 5.0 / 5 |
| Review count | — | 1 |
| Starting price | $399/mo | $349/mo |
| Pricing transparency | Full public pricing | Full public pricing |
| License | Subscription | Subscription |
| Deployment | Cloud | Cloud |
| Verified integrations | 6 | 7 |
| HIPAA claim | Yes | Yes |
| BAA available | — | Yes |
| SOC 2 Type II | — | Yes |
| Company size | 1-10 | 1-10 |
| Markets | US | US |
| Data completeness | 95% | 100% |
Features
1 of 6 tracked capabilities differ. Only Viva AI: outbound calls.
| Capability | Orthia | Viva AI |
|---|---|---|
| Answers 24/7 | ✓ | ✓ |
| Books into PMS | ✓ | ✓ |
| Insurance capture | ✓ | ✓ |
| Human handoff | ✓ | ✓ |
| Outbound calls | ? | ✓ |
| SMS follow-up | ✓ | ✓ |
Integrations
Only Orthia · 4
Both · 2
Only Viva AI · 5
3-year cost
3-year cost for your practice
Compare with others →Recurring list prices × your inputs. Excludes taxes, negotiated discounts and add-ons not published by the vendor.
3-year cost for your practice
Compare with others →Recurring list prices × your inputs. Excludes taxes, negotiated discounts and add-ons not published by the vendor.
Choose Viva AI if…
- Practices on Dentrix, Eaglesoft, Open Dental, Curve, Dentrix Ascend or CareStack
- Offices serving patients in many languages
- Buyers who want to see the price and plan limits before a demo
- you need outbound calls
- the lower entry price matters most
FAQ
Is Orthia better than Viva AI?
Viva AI leads on the overall Data Index (7.4 vs 6.5). On the 5 axes where both have evidence, Orthia wins 1, Viva AI wins 1 and 3 are tied. Clearest gaps: support (Orthia 8.0 vs 6.0) and features (Viva AI 8.6 vs 7.1). On list price, Viva AI starts $50/mo cheaper.
Which is cheaper, Orthia or Viva AI?
Viva AI has the lower published entry price ($349/mo vs $399/mo). Per-location and per-provider units, setup fees and add-ons change the 3-year total — use the calculator on this page.
Do Orthia and Viva AI integrate with the same systems?
They share 2 verified integrations (Cloud 9 Ortho and Dentrix Ascend). Only Orthia lists 4; only Viva AI lists 5.