Lighthouse 360+

Lighthouse 360 is the low-effort way to automate reminders and recall, and its users like how easy it is. The newer Lighthouse 360+ extends it into online scheduling, forms and phones, so that it competes with the all-in-one platforms.

Public feedback is limited and mixed: 40 Capterra reviews, a 4.0 rating, and support as the main complaint. Most of those reviews describe the original product, so the 360+ additions are largely unproven in public.

What Lighthouse 360+ is

Lighthouse 360 is patient communication software that Henry Schein acquired from Web.com in March 2019; it is now part of Henry Schein One, the company behind Dentrix. At the time of the 360+ launch the original product had more than 11,000 customers, according to trade press coverage. It is sold in the United States, Canada and the United Kingdom.

The original reads the schedule and sends reminders, confirmations, recall messages and review requests automatically. Lighthouse 360+, announced on September 14, 2023, adds:

• online patient scheduling;
• customizable digital intake forms that feed the practice management system;
• an integrated phone system with missed-call texting;
• payment reminders and workflow automation;
• reputation management.

Pricing

There is no public price. Henry Schein One's product page, read on September 30, 2026, gives none, and the launch coverage did not either. We do not repeat estimates from other websites.

Ask for:

• the monthly price of Lighthouse 360 and of 360+, and what separates them;
• whether phones are a separate line, and whether handsets are included;
• the contract term and how to cancel. Some reviewers mention no long-term contract; a few describe billing that continued after cancellation.

Where it is strong

• Ease of use. The best of its ratings. Reviewers say it needs little training and mostly runs itself.
• Reminders and confirmations. Fewer no-shows and fewer calls are the most frequent comments. Henry Schein One cites a 40% average reduction in no-shows; that is the vendor's figure.
• Two-way texting. Used for quick rescheduling and filling gaps.
• Vendor. For a Dentrix office it keeps communication and practice management with one company.
• Open to other systems. 360+ is positioned for practices on any software.

Where it falls short

• Support. Difficulty reaching a live representative is the most common complaint.
• Glitches and sync. Reviewers report crashes, delayed synchronization and occasional messages that were not delivered.
• Customization. Forms and email campaigns are described as restricted.
• Value. Some consider it expensive for what it does compared with newer platforms.
• Thin evidence on 360+. In our database nine of the 14 capabilities we track are confirmed; call recording, text-to-pay, a unified inbox and a mobile app are not. There are few public reviews of the newer modules.

Alternatives to compare

• Weave, if phones are central: Weave review.
• RevenueWell, with stronger campaigns: RevenueWell review.
• Adit, a broader bundle: Adit review.
• NexHealth, for online booking: NexHealth review.

All platforms: patient engagement ranking.

Bottom line

The original Lighthouse 360 suits a practice that wants reminders and recall to work without much attention. If you are considering 360+ as a full platform, treat it as a newer product: ask for a reference practice using the scheduling, forms and phone modules on your practice management system, and confirm the support route before you commit.

What users say about Lighthouse 360+

Summarized by us from 40 public reviews on Capterra (overall 4.0 out of 5; ease of use 4.3, customer service 3.8), read on September 30, 2026. Most reviews describe the original Lighthouse 360. Themes are paraphrased, not quoted.