Birdeye vs Grade.us
Verdict. Birdeye leads on the overall Data Index (7.3 vs 5.5). On the 6 axes where both have evidence, Birdeye wins 4, Grade.us wins 1 and 1 is tied. Clearest gaps: features (Birdeye 8.6 vs 2.9), pricing clarity (Grade.us 6.5 vs 2.0), and vendor stability (Birdeye 9.0 vs 4.5). Users rate Grade.us higher (4.7 vs 4.7).
Table view
| Axis | Birdeye | Grade.us |
|---|---|---|
| Features | 8.6 | 2.9 |
| Integrations | 8.4 | 7.3 |
| Pricing clarity | 2.0 | 6.5 |
| Support | 4.0 | 2.0 |
| Vendor stability | 9.0 | 4.5 |
| User rating | 9.4 | 9.5 |
Axis by axis
- Features 8.6 vs 2.9 Birdeye
- Integrations 8.4 vs 7.3 Birdeye
- Pricing clarity 2.0 vs 6.5 Grade.us
- Support 4.0 vs 2.0 Birdeye
- Vendor stability 9.0 vs 4.5 Birdeye
- User rating 9.4 vs 9.5 tie
What our reviews say
Birdeye
A large review-management and messaging platform with deep dental integrations and very high ratings. Priced by quote and aimed at practices, and especially groups, that want reviews to drive new patients.
Strengths- Rated 4.7 out of 5 on both Capterra (707 reviews) and G2 (4,160 reviews)
- Documented integrations with Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental and SoftDent
- Review requests, listings, messaging, surveys, referrals and social media in one platform
- No published pricing; frequently described as expensive
- Takes time to set up and to learn fully
- Some reviewers report integrations that break and need monitoring
Side by side
| Birdeye | Grade.us | |
|---|---|---|
| Data Index | 7.3 | 5.5 |
| Category rank | #1 of 7 · Reputation management | #4 of 7 · Reputation management |
| User rating | 4.7 / 5 | 4.7 / 5 |
| Review count | 4,867 | 387 |
| Pricing transparency | Quote only | Partially public |
| License | Quote only | Subscription |
| Deployment | Cloud, Mobile app | Cloud |
| Verified integrations | 7 | — |
| Open API | Yes | — |
| HIPAA claim | Yes | Yes |
| Free trial | — | 14 days |
| Company size | 1001-5000 | 11-50 |
| Markets | US | — |
| Data completeness | 100% | 87% |
Features
8 of 12 tracked capabilities differ. Only Birdeye: two-way texting, online booking, digital forms, and missed-call text-back.
| Capability | Birdeye | Grade.us |
|---|---|---|
| Two-way texting | ✓ | ? |
| Automated reminders | ✓ | ✓ |
| Online booking | ✓ | ? |
| Digital forms | ✓ | ? |
| Review requests | ✓ | ✓ |
| Missed-call text-back | ✓ | ? |
| Text-to-pay | ✓ | ? |
| Email marketing | ✓ | ✓ |
| Recall automation | ✓ | ? |
| Unified inbox | ✓ | ? |
| Mobile app | ✓ | ? |
| Multi-location dashboard | ✓ | ✓ |
Integrations
Both · 0
Only Grade.us · 0
Choose Birdeye if…
- Multi-location practices and DSOs managing reviews and listings for many offices
- Practices that want review requests sent automatically after each appointment from their practice software
- Marketing teams that also want social media, surveys and referral campaigns in one place
- you need two-way texting
- you need online booking
FAQ
Is Birdeye better than Grade.us?
Birdeye leads on the overall Data Index (7.3 vs 5.5). On the 6 axes where both have evidence, Birdeye wins 4, Grade.us wins 1 and 1 is tied. Clearest gaps: features (Birdeye 8.6 vs 2.9), pricing clarity (Grade.us 6.5 vs 2.0), and vendor stability (Birdeye 9.0 vs 4.5). Users rate Grade.us higher (4.7 vs 4.7).
Do Birdeye and Grade.us integrate with the same systems?
They share 0 verified integrations. Only Birdeye lists 7; only Grade.us lists 0.