TrueLark vs Viva AI
Verdict. Viva AI leads on the overall Data Index (7.4 vs 6.3). On the 5 axes where both have evidence, TrueLark wins 1, Viva AI wins 3 and 1 is tied. Clearest gaps: pricing clarity (Viva AI 9.0 vs 2.0), vendor stability (TrueLark 8.0 vs 3.0), and support (Viva AI 6.0 vs 2.0). Users rate Viva AI higher (5.0 vs 4.4).
Table view
| Axis | TrueLark | Viva AI |
|---|---|---|
| Features | 8.6 | 8.6 |
| Integrations | no data | 6.9 |
| Pricing clarity | 2.0 | 9.0 |
| Support | 2.0 | 6.0 |
| Vendor stability | 8.0 | 3.0 |
| User rating | 8.9 | 10.0 |
Axis by axis
- Features 8.6 vs 8.6 tie
- Integrations – vs 6.9 no data
- Pricing clarity 2.0 vs 9.0 Viva AI
- Support 2.0 vs 6.0 Viva AI
- Vendor stability 8.0 vs 3.0 TrueLark
- User rating 8.9 vs 10.0 Viva AI
What our reviews say
TrueLark
TrueLark is now Weave's AI receptionist: calls, texts and web chat answered around the clock, with booking into supported dental systems. Best for Weave customers; the standalone TrueLark product has effectively been absorbed.
Strengths- Backed by Weave, which paid $35 million for TrueLark in 2025
- Calls, texts and web chat in one conversation thread
- Books and reschedules directly into qualified dental practice management systems
- No published price
- The standalone TrueLark website now redirects to a login page
- Multilingual support and phone payments are listed as coming soon
Viva AI
An AI receptionist for calls, texts, email and web chat with published plans from $349 a month, named integrations with seven practice systems and a BAA. Credit-based pricing needs modelling; public reviews are almost nonexistent.
Strengths- Published plans: Gold $349, Platinum $899 and Diamond $1,199 a month
- Named write-back integrations with seven practice management systems
- BAA available and SOC 2 Type II, according to Viva
- Credits are consumed at 10 per call minute, so heavy months can exceed the plan
- One review on G2 and none on Capterra when we checked
- Vendor figures are not independently verified
Side by side
| TrueLark | Viva AI | |
|---|---|---|
| Data Index | 6.3 | 7.4 |
| Category rank | #4 of 25 · AI receptionists | #1 of 25 · AI receptionists |
| User rating | 4.4 / 5 | 5.0 / 5 |
| Review count | 22 | 1 |
| Starting price | — | $349/mo |
| Pricing transparency | Quote only | Full public pricing |
| License | Quote only | Subscription |
| Deployment | Cloud | Cloud |
| Verified integrations | — | 7 |
| HIPAA claim | Yes | Yes |
| BAA available | — | Yes |
| SOC 2 Type II | No | Yes |
| Company size | 900-999 | 1-10 |
| Markets | US | US |
| Data completeness | 90% | 100% |
Features
Both confirm the same capabilities.
| Capability | TrueLark | Viva AI |
|---|---|---|
| Answers 24/7 | ✓ | ✓ |
| Books into PMS | ✓ | ✓ |
| Insurance capture | ✓ | ✓ |
| Human handoff | ✓ | ✓ |
| Outbound calls | ✓ | ✓ |
| SMS follow-up | ✓ | ✓ |
Integrations
Only TrueLark · 0
Both · 0
Choose TrueLark if…
- Practices already on Weave that want AI to answer missed calls and texts
- Offices that want AI answering inside the same inbox as their phones and messaging
- Multi-location groups standardizing on Weave
Choose Viva AI if…
- Practices on Dentrix, Eaglesoft, Open Dental, Curve, Dentrix Ascend or CareStack
- Offices serving patients in many languages
- Buyers who want to see the price and plan limits before a demo
- user satisfaction is your priority
FAQ
Is TrueLark better than Viva AI?
Viva AI leads on the overall Data Index (7.4 vs 6.3). On the 5 axes where both have evidence, TrueLark wins 1, Viva AI wins 3 and 1 is tied. Clearest gaps: pricing clarity (Viva AI 9.0 vs 2.0), vendor stability (TrueLark 8.0 vs 3.0), and support (Viva AI 6.0 vs 2.0). Users rate Viva AI higher (5.0 vs 4.4).
Do TrueLark and Viva AI integrate with the same systems?
They share 0 verified integrations. Only TrueLark lists 0; only Viva AI lists 7.